General terms and conditions

1. Scope and provider information

1.1. These General Terms and Conditions (GTC) apply in accordance with the provisions of the General Civil Code (§ 861 ff. ABGB) and the Consumer Protection Act (§ 1 KSchG) for all contracts, transports and services between MONARCH VIP Mobility, owner: Kemal Erbatur, Schüttaustraße 20-40/8/12, 1220 Vienna, hereinafter "Contractor", and its customers, hereinafter "Client".

1.2. Contact details:
Tel / WhatsApp: +43 660 2220717
Email: office@vie-monarch.com
Web: www.vie-monarch.com

1.3. Deviating conditions of the client will not be recognized, unless the contractor has expressly consented to these in writing (§ 864a ABGB).

2. Booking, subcontracting and provision of services

2.1. The contract is concluded by written or remote communication confirmation by e-mail, WhatsApp, telephone call or booking system according to § 10 E-Commerce Act (ECG).

2.2. In the event of high demand or unforeseen capacity shortages, MONARCH VIP Mobility reserves the right to hand over orders to qualified partners and subcontractors. The provisions of these GTC also apply in full to transport carried out by partner companies.

3. Waiting times and no-show regulation

3.1. Airport transfer, VIE Airport pick-up:
The chauffeur contacts the guest 45 minutes after the actual landing. Up to 60 minutes from landing there are no additional waiting fees. From the 61st minute, the waiting time is charged with € 20.00 gross per 15 minutes started.

If the guest is not reachable after 45 minutes and until the expiration of the 60th minute from landing no feedback, the trip is considered a no-show. The order is cancelled and invoiced 100% in accordance with § 1168 ABGB.

3.2. City trips and address pickups:
Pickups at addresses, hotels or company buildings include 15 minutes of free waiting time. After expiry of the free waiting period, € 20,00 gross will be charged for each 15 minutes started.

Vehicle categories:
The above 15-minute packages apply to vehicle categories E-Class, S-Class and V-Class. For VIP sprinters and buses, additional waiting time is charged directly on the basis of the agreed hourly rate or the personalized quote.

4. Hourly rental and extra kilometres

4.1. For hourly rentals, a quota of 25 kilometres for all types of vehicles is included per booked hour.

4.2. Additional kilometres beyond the included quota shall be charged as follows:

Mercedes-Benz E-Class: € 2.00 / extra km
Mercedes-Benz V-Class: € 2.50 / extra km
Mercedes-Benz S-Class: € 2.80 / extra km
VIP Sprinter: € 4.00 / extra km
Buses: € 4.50 / extra km

5. Spontaneous additional requests, additional costs and route changes

5.1. If spontaneous additional services are desired for bookings by remote communication or during the execution of the trip, which were not included in the original fixed price, they will be charged separately according to the applicable tariffs. This includes in particular unplanned stopovers, additional waiting times, desired routes, detours or route changes.

5.2. Additional incidental costs, such as parking fees, tolls and tunnel fees, ferry costs or special entry permits, which were not expressly included in the original offer, will be charged separately to the customer.

6. Prices, payment terms and terms

6.1. All prices quoted are in Euro (€) including the statutory VAT.

6.2. If payment on account has been agreed, the invoice amount must be transferred to the specified bank account without deduction within 15 calendar days from the invoice date.

6.3. After the expiry of the 15-day payment period, the customer automatically becomes late in payment. In this case, the statutory default interest according to § 1333 ABGB for consumers or § 456 UGB for entrepreneurs as well as necessary reminder fees are calculated.

7. Cancellation conditions and flat-rate compensation

Special regulation for large orders from € 1,000.00 order value:
In the case of cancellations of orders with a total value of € 1,000.00 and up to 36 hours before departure, a cancellation fee in accordance with § 1336 ABGB of 15% of the total amount will be retained or charged.

In case of cancellations less than 24 hours before the agreed departure date and in case of no-show of the guest, 100% of the total price will be charged.

7.2. Deviating cancellation conditions can be agreed individually between the client and MONARCH VIP Mobility by e-mail correspondence. These enter into force only after express, mutual written confirmation by e-mail.

8. Security, baggage and transport exclusion

According to § 106 Kraftfahrgesetz (KFG), all passengers are required to wear a statutory belt. For penalties resulting from non-compliance, the passenger is personally liable.

8.2. Passengers who endanger the safety of traffic or the cleanliness of the vehicle due to alcoholic or other impairments may be excluded from carriage. In this case, there is no entitlement to a refund of the fare.

8.3. The Contractor assumes no liability for items left in the vehicle, unless there is intentional or gross negligence (§ 1295 ABGB). The forwarding of found objects takes place at the expense of the client.

9. Compensation, cleaning and downtime

9.1. The client is liable according to § 1295 ff. ABGB in full for all damage to the vehicle caused by him or his passengers.

9.2. In the event of excessive contamination of the vehicle interior, the customer is liable for the special cleaning costs and for the loss of earnings of the vehicle for the duration of the cleaning.

9.3. In the event of damage to the vehicle, the customer undertakes to cover all repair costs and loss of earnings for the entire period the vehicle is out of service.

10. Disclaimer and force majeure

According to § 1104 and § 1105 ABGB, MONARCH VIP Mobility assumes no liability for delays, failures or damages caused by force majeure. These include, in particular, natural disasters, serious traffic accidents, unpredictable road closures, police checks or administrative orders. Claims for damages are excluded in these cases.

11. Applicable law and jurisdiction

11.1. It applies exclusively Austrian law excluding the reference standards of international private law.

11.2. The place of jurisdiction for all disputes arising from or in connection with this contract is the Austrian court with subject matter and local jurisdiction in Vienna according to § 104 Jurisdiktionsnorm (JN). For consumers, the statutory place of jurisdiction applies according to § 14 KSchG.