Privacy Policy
DATA PROTECTION AT A GLANCE
The protection of your personal data is of particular concern to us. We process your data exclusively on the basis of the applicable legal provisions, in particular the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and the Telecommunications Act (TKG).
In this data protection declaration, we inform you about which personal data are processed when visiting our website and when using our contact and booking forms.
2. DATA CONTROLLER
Kemal Erbatur
Individual enterprises
Schüttaustraße 20-40/8/12
1220 Vienna
Austria
Telephone: +43 660 2220717
Email: info@vipmonarch.com
Website: vipmonarch.com
GISA number: 34811900
UID No: ATU77117503
3. HOSTING AND WEBSITE PROVISION BY WIX
This website was created with Wix Studio and is operated through the services of Wix. The provider is Wix.com Ltd. including Wix affiliates and contract processors.
When visiting our website, technically necessary information can be processed. This includes in particular the IP address, date and time of access, the accessed page or file, browser type and browser version, the operating system used, device information, screen resolution, language settings, referrer URL as well as technical protocol and security data.
The processing takes place for the secure, stable and user-friendly provision of the website as well as for the detection and defense of technical attacks. The legal basis is our legitimate interest in accordance with Art. 6 par. 1 lit. f GDPR.
Wix may process personal data in data centers within and outside the European Economic Area. Where data is transferred to third countries, this is done on the basis of an adequacy decision or appropriate guarantees, in particular the standard contractual clauses of the European Commission.
Further information can be found in the Wix privacy policy:
https://www.wix.com/about/privacy
4. CONTACTING US
If you contact us via the contact form, by e-mail, telephone or other means of communication, we will process the data you provide to process your request.
In particular, first and last name, e-mail address, telephone number, company, content of the request, desired service and other voluntarily transmitted information can be processed.
The processing takes place for the implementation of pre-contractual measures or for the performance of a contract in accordance with art. 6 par. 1 lit. b GDPR. In the case of general inquiries, the processing is also carried out on the basis of our legitimate interest in reliable customer communication in accordance with art. 6 par. 1 lit. f GDPR.
The data will be deleted as soon as they are no longer necessary for the processing of the request and do not conflict with any legal storage obligations.
5. BOOKING AND QUOTE REQUESTS
If you request a chauffeur, transfer, courier, tour or mobility service via our website, we process the data necessary to process and carry out your request.
This can include the desired service, the desired vehicle class, pick-up location and destination, date and time, number of passengers, number and type of baggage, flight number and flight dates, stopovers and special requirements, first and last name, e-mail address, telephone number, company, billing information and additional information in the message field.
The processing takes place to process your request, to prepare an offer, to carry out pre-contractual measures and to fulfill the concluded transport or service contract in accordance with Art. 6 par. 1 lit. b GDPR.
For legally prescribed accounting and storage obligations, the processing takes place in accordance with Art. 6 par. 1 lit. c GDPR.
6. DATA OF PASSENGERS AND THIRD PARTIES
For company, group, courier or concierge bookings, the customer may transfer personal data of other passengers, recipients or contact persons.
The client is responsible for ensuring that this data is lawfully transmitted to us. We process them exclusively, as far as this is necessary for the planning and implementation of the commissioned service.
7. DISCLOSURE TO CHAUFFEURS AND SERVICE PARTNERS
As far as this is necessary for the execution of a booking, necessary data may be passed on to used chauffeurs, transport partners, courier partners, airline companies, FBOs or other service providers involved in the service.
Only the data required for the respective service are transmitted. The legal basis is Art. 6 para. 1 lit. b GDPR.
For AirTaxi, Executive Aviation or international services, a transfer to partners outside the European Economic Area may be required. Such transmission shall only take place if there is an appropriate legal basis.
8. DURATION OF STORAGE
We store personal data only for as long as this is necessary to fulfill the respective purpose.
Booking, contract, billing and payment information is stored in accordance with the legal storage obligations. After expiry of the respective deadlines, the data will be deleted or anonymized, unless legal claims or legitimate interests require longer storage.
Requests that do not lead to a contract are generally deleted as soon as their further storage is no longer necessary.
9. COOKIES AND CONSENT MANAGEMENT
Our website uses cookies and similar technologies. Cookies are small text files that are stored on your device.
Technically necessary cookies are used so that the website functions safely and the functions desired by you can be provided. The processing takes place in accordance with § 165 TKG and on the basis of our legitimate interest in accordance with Art. 6 par. 1 lit. f GDPR.
Unnecessary analytical, functional or marketing cookies are only set after your express consent. The legal basis is Art. 6 para. 1 lit. a GDPR.
You can change or revoke your consent at any time via the link “Cookie settings” in the footer of the website. The revocation does not affect the legality of the previously performed processing.
10. WIX ANALYTICS
This website may use the analytics features provided by Wix. Information about page views, devices, browsers, approximate locations and the use of the website can be processed.
Insofar as this analysis is not technically necessary, it takes place exclusively after your consent in accordance with art. 6 par. 1 lit. a GDPR. You can revoke your consent at any time via the cookie settings.
11. WHATSAPP
On our website, a contact option can be offered via WhatsApp. The provider is WhatsApp Ireland Limited, Merrion Road, Dublin 4, Ireland.
Only when you click on the WhatsApp link or the corresponding button will you be redirected to WhatsApp. Personal data, in particular your IP address and device information, can be transmitted to WhatsApp or affiliated companies.
The subsequent communication takes place at your express request. Please do not transmit particularly sensitive personal data via WhatsApp.
Further information can be found in the privacy policy of WhatsApp:
https://www.whatsapp.com/legal/privacy-policy-eea
12 SOCIAL MEDIA LINKS
Our website may contain links to external profiles on Instagram, LinkedIn or other social networks.
In the case of simple links, a data transfer to the respective provider only takes place when you click on the link. From this time, the data protection provisions of the respective platform operator apply.
We have no influence on the type, scope and duration of the data processing there.
13. DATA SECURITY
We take appropriate technical and organizational security measures to protect personal data from loss, misuse, unauthorized access, alteration or disclosure.
The transmission of data between your browser and our website is encrypted via an SSL or TLS connection.
Despite careful security measures, a completely risk-free data transmission over the Internet cannot be guaranteed.
14. YOUR RIGHTS
Within the framework of the legal requirements, you have in particular the right to access, rectification, deletion, restriction of processing, data portability, objection, revocation of consent and the right to a complaint to a data protection authority.
To exercise your rights, you can contact us via the contact details provided in the section “Responsible”.
15. RIGHT TO LODGE A COMPLAINT
If you believe that the processing of your personal data violates data protection law, you can complain to the competent supervisory authority:
Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria
Telephone: +43 1 52 152-0
Email: dsb@dsb.gv.at
Website: https://www.dsb.gv.at
16. AMENDMENTS TO THIS DATA PROTECTION DECLARATION
We reserve the right to adjust this privacy policy if the website, the services used or the legal requirements change.
The version published on this website shall apply.
Status: August 2026